Terms and Conditions
If you are not satisfied with any digital product that you have purchased from BKI Academy then you are covered by a 30 day money back guarantee. If you request a refund more than 30 days after the original product purchase date, you will not be given a refund. and there are no exceptions to this rule. By requesting a refund, you agree not to use our digital product in connection with your purchase. We reserve the right to refuse a refund if you continue to use our digital product after requesting a refund.
Any physical products that you have purchased from BKI Academy cannot be returned. All refunds will be processed no later than 30 days by our financial team.
Any information regarding customers and their respective customer records is considered confidential and therefore will not be disclosed to third parties, unless we are legally required to do so by a competent authority. Customer data is passed only for services necessary to maintain our business, such as payment processors (PayPal, PayMill, others) and customer databases (Infusionsoft). These third party services guarantee the privacy of your data in their own terms. The customer has the right to request to view and copy any and all customer records that we keep, on the condition that we are given reasonable notice of the request. We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited email. Every letter sent by BKI Academy will only relate to the provision of agreed services and products.
Payments are processed through third party payment providers such as BNI and Mandiri, to ensure the best possible customer experience and ensure customer privacy. All of our products are shipped as downloads, upon receipt of payment. All property remains the property of the company until it is paid in full. Download instructions are sent via email, after payment is received. Additional fees, late fees, chargeback fees and other fees are determined by our payment provider.
Exceptions and Limitations